Not so Sweet Jab: Paytm takes a playful dig at Zepto's free Soan Papdi Campaign!!!

Paytm's new campaign, ‘Iss Diwali gifting ka naya tareeka shuru karo (this Diwali starts a new trend in gifting),” comes as a surprise. Paytm is a fading brand in the payment apps. It is seen as a Nokia in that category. Just like Nokia, it grew the segment only to give way, market share, word of mouth, and top-of-the-mind awareness to Google Pay and Phone Pay. Phone Pay and Google Pay have become the default payment apps, and Paytm is slowly fading into the background.

The advertisement shows a family visiting their friend’s house on Diwali night. As they are ringing the bell, they hear voices from inside the house. The husband is commenting, “What did you get as a gift from your office?" His wife says, “Soan Papdi, what else? and adds, “If anyone else gifts me Soan Papdi, I will shove it down their damn throats.”.

Hearing this, the visiting couple hurriedly dumps the offending soap Papdi gift packet into the bushes. Pleasantries are exchanged, and the cheeky little boy asks, “Uncle, what gift have you brought us?”. The friend couple is nonplussed for a second but recovers dramatically and transfers Rs 1,100/- on Paytm, and the day is saved. But rubbing salt into the wound, he cheekily comments, “With that money, your dad can buy you gifts or can buy you—Soan Papdi!!!”.

In the present scenario, it is quite strange that Paytm launched this campaign. It was okay to talk about its own USP (it is no longer Paytm’s USP) and try to promote itself. Instead, it is trying to make fun of Zepto, who is trying to do a noble thing in trying to bring back glory for Soan Papdi.

While the Zepto campaign brings a lump to the heart and makes us smile, the Paytm campaign tries to be too smart for its own good. It is smart alerky and sounds like a campaign executed by a fresh behind-the-ears management school employee trying to be funny and falling flat on his/her face.

And while Zepto and Paytm have a symbiotic relationship. Each is dependent on the other for survival. Customers use Zepto and Paytm for convenience. So, is it worthy to make fun of your business partner? Not in my view. Both need each other to survive. All in all, a campaign that could have been avoided.