Dr. Anil - Marketing Musings - Reflections on marketing, branding, and beyond
Showing posts with label BPO. Show all posts
Showing posts with label BPO. Show all posts
July 06, 2012

BPO - Call Centre - More Jargon, Jargon, Jargon

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1.       Call Blending: A technique to mix Inbound and outbound calls for specific agents. Smooths out the peak nature of d...
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BPO - Call Centre - Even more Jargon, jargon, Jargon

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1.      Predictive Dialler: Specialist telephony equipment for managing outbound calls. The term predictive means that the di...
1 comment:

BPO – Call Centre Jargon, Jargon, Jargon

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               Call centres  are  littered  with  buzzwords,  jargon  and  abbreviations.  There  are  lots  of  three  letter  ...
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Dr. M. Anil Ramesh
Hyderabad, TELANGANA, India
Dr.M. Anil Ramesh is an M.B.A, PhD from Osmania University, (overall 7th rank, 1st In Marketing stream), Hyderabad, India. Presently Dr.M.Anil Ramesh is working as Professor at ICBM-School of Business Excellence, located at Hyderabad, Telangana State, Dr.M.Anil Ramesh has 36 years of experience both in Industry and in Academics. Widely read and traveled Dr.M.Anil Ramesh is a Management expert who appeared on many TV talks and shows. Dr.M.Anil Ramesh also writes a popular column in a popular English Daily Newspaper - HANS India. The views expressed by the author in this blog are his own and do not necessarily represent the views of the institute where he works. All Trademarks,brands, logos, pictures, videos used are the property of their respective owners and are used for illustrative purpose only.
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