Dr. Anil - Marketing Musings - Reflections on marketing, branding, and beyond
Showing posts with label service excellence. Show all posts
Showing posts with label service excellence. Show all posts
February 15, 2026

Reliability: Truth in Service, Even Under Fire

›
We have already discussed Responsiveness and Empathy . Today we will discuss Reliability . Reliability: Reliability can be described as t...
1 comment:
February 13, 2026

Sometimes Being Simple Is the Hardest Thing in the World - RATER concept - Responsiveness and Empathy explained!

›
  Customer Delight at Starbucks and a Neighbourhood Restaurant. Most people in marketing think that CRM and customer delight are very acad...
14 comments:
›
Home
View web version

Profile

Dr. M. Anil Ramesh
Hyderabad, TELANGANA, India
Dr.M. Anil Ramesh is an M.B.A, PhD from Osmania University, (overall 7th rank, 1st In Marketing stream), Hyderabad, India. Presently Dr.M.Anil Ramesh is working as Professor at ICBM-School of Business Excellence, located at Hyderabad, Telangana State, Dr.M.Anil Ramesh has 36 years of experience both in Industry and in Academics. Widely read and traveled Dr.M.Anil Ramesh is a Management expert who appeared on many TV talks and shows. Dr.M.Anil Ramesh also writes a popular column in a popular English Daily Newspaper - HANS India. The views expressed by the author in this blog are his own and do not necessarily represent the views of the institute where he works. All Trademarks,brands, logos, pictures, videos used are the property of their respective owners and are used for illustrative purpose only.
View my complete profile
Powered by Blogger.