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Showing posts with label mini cases. Show all posts
Showing posts with label mini cases. Show all posts

September 17, 2020

Missing - a Misleading advertisement

 


My Student's Query



Good afternoon Sir, I have seen this pic on Instagram. Sir is this legal to advertise like this?

Me: Interesting advertisement, if you complain about this ad in ASCI ( Advertising Standards Council of India) and many others like you, me, and us complain it can get banned. Personally, I think The ad is in bad taste and has a very glaring spelling mistake "beautiful".
The USP of the product is not clear and the worst part is the brand name is mentioned in a very small print.
The only way this ad can get famous is for the reason that you have posted "for the wrong reasons".
Remember one howler from a fashion saloon in Bowenpally. It was seductively titled "trigger my passion' making it almost an Axe type of ad.
What did Charvi the fashion shop meant "Trigger my fashion!"
All in all, good observation.
Misleading ad and designed by the company itself and it directly advertised in the newspaper.
This is unethical and the newspaper concerned is not following standard media practices.

Conversation between Me and Sai Matam
Sai Matam: This Q and A would have taught your student than any textbook alone. The real education is to think and apply what you learned!

Dr. M. Anil Ramesh: Yes true, happy to say now at least 10 students do it now in my class!

Dr. M. Anil Ramesh: Out of 126 but it is still a start. A journey of 1000 miles starts with a single step!

Sai Matam: This is an education in the truest sense. You are teaching them to fish

Sai Matam: Common sense is not so common. You can only hope to reach a certain portion of your students. 10% is great.

Sai Matam: Also, your students come from all over - not IIM + where 'A' students are the norm.

Dr. M. Anil Ramesh: Yes, it is like being hit in solar Plexus. They struggled when I used the term the company's profits went southwards. I was quoting a western author!

Sai Matam: Poor reading habits and poor vocabulary

Sai Matam: You have plenty of challenges

Dr. M. Anil Ramesh: Yes

End of conversation

September 08, 2020

Dirty fight in Beauty business – Everything is Fair (pun intended) in love, war and Business!



I keep telling my students, ad nauseam “business is a war and it is a war without bullets”. Companies want to get business come what may and will use any reason, means, or method to protect their market share. They will fiercely defend themselves against any upstarts who threaten them and their holy grail – market share and profitability. 

Hindustan Unilever has changed the name of its popular “Fair and lovely” brand name to “Glow and Lovely”. So from now onwards Fair and Lovely will become Glow and Lovely and HUL feels that all the damage control has been done and that it has played a stellar role in defending and promoting the ‘black lives matter’ campaign. 

In reality HUL is only trying to minimize the effect of a possible negative backlash and does not want to be accused of racial discrimination. HUL definitely doesn’t want a tag that it popularizes a racial stereotype of beauty being associated with fair skin.  


But the ploy is not convincing HUL! Fair and lovely, Oops Glow and Lovely is a product that has become popular on the assumption that fair is beautiful and dark is ugly. After fuelling the insecurities of crores of customers and reaping rich dividend HUL simply can’t wish the problem away.

The elephant in the room is big, violent, and quite unruly. It simply can’t be silenced with a cosmetic name change. Just by saying Glow and Lovely will not suffice HUL! End of the day call it Fair and Lovely or Glow and Lovey it is finally a skin whitening cream!

The brand’s USP is based on skin whitening promise. Will the Indian consumer believe that glowing is loveliness? The problem does not end here for HUL. Would HUL promote dark skin and go into the conditioning business? If Indians get comfortable with their skin colour, there is no need for Glow and Lovely!

We are already dark and dusky we might not need HUL’s Glow and lovely to make us glow! A clean bath with good old Liril and a vigorous dab of good old talcum powder might suffice.


The problems don’t seem to end for HUL. They have renamed the men’s range of Fair and Lovely as Glow and Handsome and this tactic did not go well with HUL’s rival Emami. Emami with wisdom has already changed its Fair and Handsome brand’s (Emami’s skin whitening cream targeting men) name as Emami Glow and Handsome but have not yet introduced the same into the market. 

When HUL changed the name of its men’s Fair and Lovely to Glow and Handsome, Emami naturally is upset. Glow and Handsome will clash with Emami's Fair and Handsome and similar-sounding names could create confusion in the minds of the consumers. Emami is worried that the confusion in similar names could result in HUL walking away, a winner courtesy its more powerful and comprehensive distribution network.

The distribution muscle of HUL could cannibalize the market and eat into Emami’s market share and upset Emami’s apple cart in men’s skin whitening business. A business where Emami has been a prime mover and a market leader.

HUL has taken Emami to the court of law and contents that it has the right to use the name Glow and handsome and that it has registered the name a long time ago. HUL argues that it has already launched Glow and Handsome and that Emami is only in the testing stage and that it has not formally launched the product. The skirmishes have started and watch this space for more action.

September 07, 2020

Watchman advertisement of Star sports for Dream 11, IPL 2020, glamorizing poverty?

 


The latest advertisement for Star Sports is puzzling, to say the least. I sympathize with Star Sports for all its tension about the conduct of IPL and the delay but the latest advertisement seems to have been executed in haste.

The advertisement features a watchman of an apartment block. He is shown being ill-treated by the residents. Why? No one knows! The watchman is shown talking to his family on his mobile. He tells them, “It is five months since I have seen you and it is not possible for me to come”. The Covid-19 pandemic is suddenly brought into the picture.

A good Samaritan notices all this and arranges for a Star Sports connection, LED projector and a set of speakers for the watchman, Mr. Alok. Alok is about to have his meagre dinner and the entire apartment block suddenly is abuzz with activity. The residents have suddenly become very friendly and start screaming “Alok, Alok”.

Alok watches the Dream 11, IPL 2020 on his newly gifted entertainment set and thanks the apartment block owners with profuse tears in his eyes. How very filmy! And how very crass! 

Poverty is a harsh reality and we need to respect it and it should not be used to create an unnatural feeling of bonhomie and try to score cute advertising points! The advertisement is as refreshing as yesterday's morning coffee, warmed and served hot albeit with sparkling eyes!  

It looks as if Star Sports is making fun of the poor watchman. Why don’t we understand the person, the poor watchman? Is it worth spending 20 to 25 thousand rupees just to promote a vulgarly dressed up commercial product? Would it not have been better to give the watchman the money collected? He might have bigger problems to solve and watching cricket might be the last thing in his priorities.

Come on Star Sports, have a life. We know that cricket is fun but it is not the only thing in life. And the internal bickering is on. Ten sports which is telecasting the England Vs Australia is already proclaiming that its series “England vs Australia is the asli (real) thing” and hinting that IPL is just pyjama cricket. Pyjama cricket was what puritans referred to the cricket series started by Kerry Packer. The world series started by Kerry Packer later led to the popularity of ODI cricket which later gave birth to the T20 cricket!

January 18, 2020

Fearing the Free! - The Puzzling case of the FREE "NO PARKING" boards



The most often repeated saying from an Economist! “there is no free lunch in this world”. If anyone offers free lunch, there is always a tag (or a price) attached. Finally, someone pays for that free lunch, many a time we pay the price! 

First used in the saloons of the USA, free food was offered which were high in salt (e.g., ham, cheese, and salted crackers). The customers who ate the free stuff ended up buying a lot of beer (as salted products induce thirst). An Eatery offering a free lunch is likely to charge more for its drinks!

People park their vehicles illegally in front of apartments in India, creating problems for the apartment owners. It is quite a nuisance to navigate when someone else has parked their cars and motorcycles right in front of the apartments, on the road itself. 


Many companies have come out with a very innovative idea (at least creative from their perspective). These companies make small metal boards which say “NO PARKING” and to promote themselves they have the name of the company and their product or service also displayed on the same metal sign. In many cases, the boards have the address and the phone numbers of the company sponsoring the metal board. So far, so good!

These companies employ urchins to fit these boards on the gates, boundaries or on the small curbside gardens fences of the apartments. No permission is taken from the owner/s or the apartment owners' association. And adding salt to the festering wound, the board is ridiculously loaded in favour of the advertising company. 

NO PARKING SIGN occupies only 20 to 25% of the space and 75% space is used up for advertising! But surprisingly these boards are tolerated and even welcomed! They are hung up grotesquely and are an unwelcoming eyesore! 

Apartment owners and apartment owners’ associations welcome these as they are FREE! One of my friends wryly commented, “we Indians, we will even drink Phenyl if it is free”. I added, “not only will we drink the free phenyl we would sell the empty phenyl bottles to the raddi (recycler) guy and try to get some money!” 

My conviction that this is not a fair deal has meant that I have never allowed anyone from getting free publicity from our house. As soon as they are fixed, I scrupulously remove the offending NO PARKING boards and throw them away in disdain! 

But it is a cat and mouse game. The boards are back like unwelcome guests, and I need to be extra vigilant to see that our curbside garden fence is pristine and free of unwanted graffiti! 

I wanted to share some snaps of gates with these ugly no parking boards. Surprisingly the apartment owners have caught on! The watchmen are cleaning the gates and throwing all the no parking boards into the dustbin. What a waste of resources. The creativity, the effort, and the money spent on making and seeing that they are fixed are wasted. Money down the drain. I found only two new ones “Green Leaf Stores and Swiggy”. These may have been fixed only today or at best yesterday! 


Some companies may laugh at my assumption of the waste of resources! They would snigger, “It only costs 10 rupees for each board, and it is worth the effort, even if they last for a day or two”. But they are missing the point. They are alienating people and creating a negative image for themselves. 

I have taken a silent vow not to patronize these companies which brazenly fix these no parking signs and that too without any permission. In the process of fixing they damage the foliage of these small gardens. 

But all is not lost, the companies can get the owners on their side. It is all a matter of planning. There are 1200 plots each ad-measuring 400 to 500 square yards in Matrusri colony, Miyapur. That is a whopping real estate as far as NO PARKING SIGNS are concerned! 

Most apartments have small curbside gardens, and most of these gardens are fenced. But the gardens are not well maintained as most apartments do not employ trained gardeners and are at the mercy of the apartment watchman for the upkeep of these small green lungs (curbside gardens). 

The companies that want to put up the NO PARKING signs can enter into an agreement with the owners, employ gardeners and maintain these small gardens and then request if they could put out a board that says NO PARKING (50% of the board), and the rest 50% space can be used up to advertise the products and services of the company. This way, it is a win-win for all. 

Marketers need to look at problems more objectively and come out with innovative solutions that solve their problems and as well as solve the issues and concerns of the customers whom they want to serve. 


January 08, 2020

TRAI Recent ruling, Broadcasters cry foul while Hotstar, SONY LIV, Amazon Prime and Netflix Rev Up to cash in the content streaming (OTT) platform Craze



The recent report about the TRAI trying to rein in the service provers (TV channel and DTH service providers) is quite amusing. This shows how hopelessly TRAI and service providers are outdated and how much they are wallowing in Marketing Myopia. Both TRAI and the service providers are inward-looking, not focused on customer needs, self-preening and have fallen in love their products services and are blissfully unaware that customer views, preferences and viewing habits have changed drastically. 

TRAI proudly claims that viewers’ cable bills would be down by 12% on an average and that each channel will be available at Rs 12 instead off Rs19 per month? Excuse me, in what time are you living TRAI? The days of Cable operators and service providers holding the customers to ransom are a thing of the past. The bouquet pricing that the broadcasters had thrust down the unwilling customer’s throat is outdated and no longer neither welcomed nor appreciated. 

Let us take an example. A viewer wanting a sports channel has to pay Rs 19/- a month irrespective of whether he watches the channel for a day or a month. One channel in a year will cost 228/-. Only one channel! And all major sports get broadcast on different channels of Star Sports, Ten sports etc. 

The viewers end up shelling out a lot for the live telecast of Cricket, Football matches like the world cup, Euro Cup, EPL, La Liga, Grand Slam tennis, Olympics, Athletics and other major sporting events. 

If one were to cut the cord (I did) the experience is liberating. Cutting the cord is cutting the umbilical cord (the cord that the viewer attaches to the television, like the cable wire or the DTH cable) that tied us to the TV. 

With the arrival of the streaming services, Cable TV and DTH are slowly but surely becoming obsolete. And with entertainment being consumed personally and in private, it might prove quite detrimental to the Cable wallahs and the DTH operators unless they become market savvy and adapt to changing market scenario.

The cost of a Hotstar VIP service is Rs 365/- per year. One rupee per day! Hotstar beams live all the Indian cricket matches and also live telecasts the EPL matches! Rs 365/- a year is quite a steal. Add to that the movies and the TV shows and the viewers' cup floweth full! 

Similarly, Sony LIV has a Rs 499/- package for one year only for Indian content and for cricket telecasts that feature the Australian, English and other cricket team matches played outside India. It also telecasts live the LA LIGA (Spanish Football) league. 

Movies and TV show lovers can avail Amazon Prime available at Rs 999/- per year and Netflix at 2400/- per year. All put together the total comes to Rs 4263/- per year and Rs 365/- per month (Hotstar, Rs 365/-, Sony LIV, Rs 499/-, Amazon Prime, Rs 999/- and Netflix, Rs 2400/-). 

If one is prudent and wants to cut down costs and subscribe only to only Hotstar, SONY LIV and Amazon Prime the costs come down to Rs 1863/- per year and Rs 155 per month. And if one is interested only in sports, the cost can be further be pruned down to Rs 864/- which comes to only Rs 72/- per month. 

The pluses are many. The telecast is in High definition; one can watch at their convenience. We need not be tied to the television, and viewing can happen when one is mobile or from multiple locations. The viewer can watch the same content on multiple devices like TV (with Amazon Firestick, Chromecast), Mobile phones, laptop, desktop, I-Pad etc. three to four people can watch different content as many steaming sites allow multiple sign-ins. 

We can watch the latest movies and shows from the comfort of our homes. We can watch with time-lapse and binge-watch too! 

The viewership figures displayed on Hotstar when India plays T20I or ODI are mouth-watering. On many occasions, the data rake up to 8 million or more. Eighty lakh people are watching only on Hotstar and that too only in India. The shape of things to come!

Of Course, some disadvantages do exist. The viewers have to pay extra for either a broadband connection or opt for a mobile service provider who provides good internet speed. In recent times Reliance JIO mobile speeds have slowed down to a pathetic level. But the advantages far outweigh the disadvantages by a very long shot! 

December 27, 2019

Swiggy and Netflix - Me too strategy, complimentary products and Generic competition




Always told my students to watch ads and learn from them. "Watching ads is the most fun one can get with their clothes on". Not my phrase, taken from an ad guru.
The picture is from a TV Ad of Swiggy. The ad urges us to cook some dishes at home and get some from Swiggy. I think Swiggy is taking our criticism that they are weening us away from the so-called healthy home-cooked food a little too seriously.
So if you can't avoid the bandwagon, jump into the gravy train! Swiggy is meeting us halfway. It is telling us to cook at home but spice up our meal with some side dishes, courtesy Swiggy. Reminds me of Kellogg.
Kellog quickly understood that it can't be a substitute for the elephant in the house, the Indian breakfast. So instead of fighting the Indian breakfast, it became me too. Eat whatever you want to (grudgingly accepted by Kellogg) but eat me too. From being I, me and myself, it wants to be me too. Like from a single hero film to a multi starrer!
Similarly, Netflix is pitching itself as a genetic competitor, one who is competing for the same time spent. It is telling us not to try to get hangover by partying on 31st December 2019. But what about the hangover that we get from binge-watching mind-numbing TV soaps, serials and movies. Food for thought. Bring it on marketers, loving it!