Freebie
marketing, also known as
the razor and blades business model, is
a model wherein one item is sold at a low price (or given away for free) in
order to increase sales of a complementary good such as supplies (inkjet
printers and ink cartridges, mobile phones and service contracts) or game
consoles (accessories and software). It is distinct from Loss leader Marketing and
Free sample marketing, which do not depend on complementarity of products or
services.
The
usual story is about Gillette is that he realized that a disposable razor blade
would not only be convenient, but also generate a continuous revenue stream. To
foster that stream, he sold razors at an artificially low price to create the
market for the blades.
But in
fact Gillette razors were expensive when they were first introduced, and the
price only went down after his patents expired: it was his competitors who
invented the razors-and-blades model.
Freebie marketing has been used in business models for many
years. The Gillette company still uses this approach, often sending disposable
safety razors in the mail to young men near their 18th birthday, packaging them
as giveaways at public events that Gillette has sponsored.
Comcast
often gives away DVRs to its subscribing customers. However, the cost of giving
away each free DVR is offset by a $19.95 installation fee as well as a $13.95
monthly subscription fee to use the machine. Based on an average assumed cost
of $250 per DVR box to Comcast, after 18 months the loss would balance out and
begin to generate a profit.
Computer printer manufacturers have gone through extensive efforts to
make sure that their printers are incompatible with lower cost after-market ink
cartridges and refilled cartridges. This is because the printers are often sold
at or below cost to generate sales of proprietary cartridges which will
generate profits for the company over the life of the equipment.
In
fact, in certain cases, the cost of replacing disposable ink or toner may even
approach the cost of buying new equipment with included cartridges, although
included cartridges are often 'starter' cartridges that are only partially
filled. Methods of vendor lock-in include designing the cartridges in a way
that makes it possible to patent certain parts or aspects,
Atari had
a similar problem in the 1980s with Atari 2600 games. Atari was initially the
only developer and publisher of games for the 2600; it sold the 2600 itself at
cost and relied on the games for profit. When several programmers left to found
Activision and began publishing cheaper games of comparable quality, Atari was
left without a source of profit. Atari added measures to ensure games were from
licensed producers only for its later-produced 5200 and 7800 consoles.
In
recent times, video game consoles have often been sold at a loss while software
and accessory sales are highly profitable to the console manufacturer. For this
reason, console manufacturers aggressively protect their profit margin against
piracy by pursuing legal action against carriers of modchips and jailbreaks.
Many marketers make extensive use of the freebie marketing
business model, as many products are promoted as having a "free"
trial, that entice consumers to sample the product and pay only for shipping
and handling. Advertisers of heavily-promoted products such as weight reducing Products targeting
dieters hope the consumer will continue paying for continuous shipments of the
product at inflated prices, and this business model has been met with much
success.
Websites
specializing in sampling and discounts have proven to be very popular with
economy-minded consumers, who visit sites which utilize freebies as link bait.
Tying is a variation of freebie marketing that is often illegal when
the products are not naturally related (for example, requiring a bookstore to
stock up on an unpopular title before allowing them to purchase a bestseller).
Tying is also known in some markets as 'Third Line Forcing.
Some
kinds of tying, especially by contract have historically been regarded as anti-competitive
practices. The basic idea is that consumers are harmed by being forced to buy
an undesired good (the tied good) to purchase a good they actually want (the
tying good), and so would prefer that the goods be sold separately.
Another
common example is how cable and satellite TV providers contract with content
producers. The production company pays to produce 25 channels and forces the
cable provider to pay for 10 low-audience channels to get a popular channel.
Since cable providers lose customers without the popular channel, they are
forced to purchase many other channels even if they have a very small viewing
audience.
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