P for Pleasing Personality
Pleasing Personality – An income for a lifetime!
People
with pleasing personalities make others feel good. We would like to be around people
with pleasing personality. They keep a positive point of view and demonstrate flexibility
and patience. They treat people fairly and with respect.
These people also tend to be good
listeners and conversationalists. They handle situations well and share their
opinion in an agreeable manner. People with pleasing personalities are people-oriented
and are interactive. Let us see how a pleasing personality can help shape careers
of three employees: a salesperson, a HR executive and a production executive.
A sales person represents the face
of the company. If the sales person has a pleasing personality and if he
interacts with the customer cordially and decisively, it will win him the
confidence of his clients and yield sales. The customer would view the company
positively. In other words the customer’s views about the company are based on
his interaction with the sales person.
A Human Resource Executive in an
organization faces very stressful situations. There are many occasions where he
will be faced with irate employees who make unreasonable demands. This is where
the tact and the pleasing personality of the HR executive has to come into the forefront.
His dealing with the situation should leave all the involved parties with a
feeling that at least a solution has been attempted. An immediate settlement might
not be possible. The door should be kept
open for another negotiation to be attempted in future.
A Production Executive often deals
with production workers who are experienced but less qualified. He will have to
walk the talk with his pleasing personality. He will have to be one among the
men and impress them with his knowledge and convince how his way of doing things
is better. Not only the better way to do things but a better way to increase productivity
and make their life easier and more enjoyable.
Verghese Kurien the milk man of
India made it mandatory that each production worker at AMUL factory be given a
litre of milk, absolutely free. He had a firm opinion that unless the
production worker is taken care of he would not give his heart and soul to the
company. Verghese Kurien was proven right by AMUL which went on to become the
biggest cooperative in the world.
Listed below are fifteen traits that
are needed to have a rounded pleasing personality.
1.Positive Mental Attitude: Possessing a positive mental attitude is very
important. A positive mental attitude
faced with a clear decisive mind and fresh thinking can go a long way. Perry
Mason the famed fictional criminal lawyer is a prime example of a person with a
positive attitude and a dashing demeanor which gained the admiration of the
judges and jury as he was so self-assured.
2 Flexibility:
Flexibility is the ability to adapt to changing circumstances and emergencies
without panic or loss of temper. Flexible disposition would help us to quickly
harmonize with the ever changing environment. There is only one constant in
this world – change. Adapt to change and make change a partner in our success.
3 Singleness
of Purpose: It is said that Arjuna
could shoot at targets in total darkness. When questioned about a target in a form
of a bird, Arjuna said “What bird? I can only see the bird’s eye”. Next time
watch the singleness of purpose of a golfer when he is putting for the final
hole. At that point of time nothing else matters. Time stands still.
“Delightful, fulfilled and memorable holidays” are the purpose of Disneyland
and every employee of Disneyland has a single minded focus and personality to
see that it is achieved.
4 Quick
Decision-Making: Successful people take decisions decisively and quickly. Prompt
decision making should become a habit. It is quite possible that some of the
decisions taken might not bear the fruits of success, but quick decision making
is a great personality trait. Procrastinators tend to lose out on time and are
not encouraged in the dynamic modern work place.
5. Tact:
Tact is the habit of doing and saying the right thing at the right moment. Tact
is so closely related to courtesy that you cannot practice one without the
other. It is better not to ask others their age, qualifications, job, salary or
their marital status. It is simply none of our business! “Stiff upper lip” as
the Britishers are fond of saying should be practiced. It is better to be safe
than to be sorry.
6.
Facial Expression, smile and tone of voice: Smile, the tone of voice and
facial expressions are very important. We
can tell a great deal about what is going on in people’s mind by their facial expressions.
The more you learn to be aware of and control your own facial expressions, the
better you’ll be able to interpret others. Face is the mirror of what we feel
and think. A smile will put people at ease. And that smile should as natural as
possible.
7. Tolerance.
Is the trait to be patient and listen to those whose opinions, practices and
beliefs differ from ours. Holding your mind open to new ideas and new
information is the best way to make ourselves more acceptable and popular. The more
tolerance shown the more is the ability to accept the diversity of the world.
8. Frankness
of Manner and Speech. Everyone dislikes people who use cunning, sarcasm and
innuendo when dealing with friends and associates. People with solid character
have the courage to speak and deal directly with others. Yes in some cases this
trait might not be liked but in the long run, a person who can come to the point
without beating around the bush is admired. People who are free, fair and frank
are the easiest to get along with.
9. Sense
of Justice and fairness:
One should possess the trait of justice and fairness. The rules should be
applied equally to all people and there should not be any bias based on caste,
creed, religion, gender, personal proximity or friendship. A person in a
leadership position has to exercise his rights, privileges with responsibility
and fairness.
10. Emotional
Quotient: Success comes with pressure, pain and tension. Having an emotional
quotient that deals with these is very important. Investing in healthy hobbies
like gardening could be helpful. And taking life as it comes is critical. We
should not take ourselves very seriously. Yes we are important. But not so
important that the world would come to a standstill without us! Emotional
detachment with everything including professional life is imperative.
11. Versatility:
No matter how much of expertise and knowledge we have in a particular field unless
we display a general interest in the world at large, no one is going to come
near us. The best way to become popular is to listen to others and make intelligent
comments and observations. A reading habit will acquaint us with the latest
happenings in the world. It will also acquaint us with topics on which we can
talk and interact with others. Versatility will broaden our character and
deepen our knowledge.
12. Fondness
for People: People recognize very quickly whether they are dealing with
someone who likes other people. They resent those people with a natural dislike
for others and they are attracted to those who possess genuine enthusiasm. Develop
a personality that makes us open to other people. Make them welcome. It is not
to say that we should become party animals or be the life of the party. We
should exhibit genuine liking and people should come to us voluntarily and happily.
13. Humility: Arrogance, vanity and egoism are never found
in someone with an attractive personality. Humility should not be mistaken for
timidity. People with true humility are those who have achieved everything in
life yet remain grounded. They downplay their achievements and success. They attribute their success to others even to
those who are very remotely connected to them. Humbleness of heart is a quality
that is much admired.
14. Effective
Showmanship: Effective
Showmanship does not mean making grand statements, joking around, trying
to be funny with words, backbiting or gossiping. These qualities certainly grab
attention but are tiresome and people tend to recognize these negative traits
and will avoid such people. Effective
Showmanship
is the skill of performing or doing any activity in such a manner that it will
appeal to an audience or aid in effectively conveying the performer’s essential
theme or message. Showmanship is the ability to showcase something that the
audience can’t forget for a lifetime.
15. Sportsmanship: Winning without boasting, losing without complaining are traits
of a great sportsperson. To be gracious in a win and being humble in a loss
will make others respect us. Let our manners always be friendly, no matter what
the outcome, and people will be glad to have worked with us.
No comments:
Post a Comment